The following 24 phrases should help you break the language barrier while traveling by train in China. They are divided into four sections for easy reference:
Show Chinese people the appropriate characters for what you want if you are not confident with speaking Chinese. Download These Phrases by PDF
On the Way to the Station
Please double-check your train station name, as there could be more than one stations in the city.
China train station concourse1. Excuse me, where can I take the bus/metro to the ** train station? (Show your ticket or the Chinese name of the station)
请问，去**火车站的公车/地铁在哪里乘坐？
2. Please take me to the ** train station, thanks! (Show your ticket or Chinese name of the station to taxi driver)
请带我去**火车站，谢谢！
3. Excuse me, is there a shuttle bus to the** train station? (at an airport)
请问，有去**火车站的机场大巴吗?
4. How long will it take to go to the **train station from here?
从这里到**火车站需要多久?
At the Train Station
1. Where is the ticket office, please?
China train station ticket changes and refunds area请问，售票厅在哪里？
2. I have made a booking online, where can I collect my tickets?
我在网上订了票，请问我在哪里可以取票？
3. This is my pick up number and passport. I need to collect the ticket. (at the ticket-collecting counter)
这是我的订票号和护照，请你帮我把票取出来。
4. I missed my train, is it possible to change my ticket for a later train?
我错过了火车，我能改签吗?
5. Which window is for changing ticket?
请问改签窗口在哪里？
6. Which window is for ticket refunds?
请问，哪个是退票窗口？
Excuse me, I need to change my ticket(s) to (train number and date), please.
你好，请帮我改签到( )车次.
7. Where is the waiting room for my train, please? (show your ticket)
China train station waiting area请问我在哪个候车厅候车？
8. Could you please tell me which boarding gate is for my train? (Show your ticket to the staff.)
请问，我在哪个检票口检票？
9. Excuse me, could you tell me where the restroom is?
你好，请问卫生间在哪里？
10. Will you please help me find a red hat porter?
你能帮我找个小红帽（行李员）吗？
On the Train
There are two types of tickets, red and blue, and there are two queues for the machine check-in, before you go to the platform.1. Where is my seat/berth, please? (show your ticket)
请问，我的座位/铺位在哪里？
2. Excuse me, my companion(s) and I are in separated seats, would you mind changing seats with us?
对不起，我和我的同伴座位不在一起，请问，你是否愿意和我们换一下座位？
3. Where is the dining car, please?
请问，餐车在哪里？
4. Would you please tell me where I can find the train conductor please? (for those who lost their tickets after boarding)
我的车票弄丢了，我想找列车长补办。
5. May I ask if the train is delayed, and when it will reach my destination (show your ticket)?
请问，火车有晚点吗? 什么时候到我的目的地？
6. Will you please inform me 10 mins before my arrival, thanks a lot!
请在到站前10分钟提醒我准备下车，谢谢！
After the Journey
1. Where is the exit, please?
请问，出站口在哪里？
Exit2. I have to transit here; which way should I go, please?(show your ticket)
我要转火车，请问，我应该怎么走?
3. Excuse me, where could I deposit my luggage?
请问，我可以在哪里寄存行李?
4. Excuse me, is there a shuttle bus to the airport please?
请问，这里有去机场的大巴吗?
5. Where do I go for the bus station / subway station, please?
请问，公车站/地铁站怎么走？